PRIVACY POLICY

Last updated: November 5, 2026

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Frontline Hope for First Responders (“Frontline Hope,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, and share information when you visit www.frontlinehope.org, contact us, request support, or make a donation through our website.

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Information We Collect

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Information you provide

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When you complete a website form, request counseling or peer support, contact us, or donate, we may collect:

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• Your name, email address, and phone number.

• Information you choose to include in your message or support request.

• Donation details, such as the amount, date, and information needed to process and acknowledge your gift
   

Please provide only the information needed for us to respond. Avoid including detailed medical information, treatment records, or sensitive information about other people in website forms.

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Information collected automatically

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We use Wix Analytics and Google Analytics to understand how visitors use our website. These services may collect information about your device, browser, pages visited, interactions, referral source, and approximate location. Technical information, including your IP address, may also be processed.
 

How We Use Information
 

We use information to:

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• Respond to questions and requests.

• Help connect individuals and families with counseling, peer support, and other resources.

• Process donations, provide acknowledgments, and maintain financial records.

• Operate, protect, and improve our website.

• Understand website traffic and how visitors use our resources.

• Meet applicable legal and recordkeeping obligations.

 

Counseling and Peer Support Requests

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Information submitted through support request forms is used to respond to your request and help coordinate appropriate support. This may involve sharing relevant information with designated Frontline Hope personnel, counselors, or peer support team members involved in responding.

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Website forms are a way to make an initial connection. They do not replace a provider’s intake process, privacy notices, or consent documents. Counseling providers and other support professionals may maintain separate records and follow their own privacy practices and applicable obligations.

 

Website forms are not intended for emergencies or immediate assistance.

 

Donations

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Donations made through our website are processed through Wix’s payment services and associated payment processors. These providers handle payment information according to their own privacy and security practices.

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We may receive donor contact information, donation amounts, transaction status, and other details needed to acknowledge gifts and maintain donation records.

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When Information May Be Shared

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Information may be shared with:

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• Service providers, including Wix, payment processors, and Google Analytics, as needed to operate the website, process donations, and understand website use.

• Individuals responding to your request, including designated staff, counselors, or peer support team members, as appropriate.

• Other parties when legally required, or when necessary to address fraud, security concerns, or threats to safety.

• Other recipients at your direction or with your permission.
   

Cookies and Analytics

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Our website uses cookies and similar technologies to support website functions and measure visitor activity.

Wix Analytics and Google Analytics help us understand which pages and resources visitors find useful. Google describes its practices at How Google uses information from sites or apps that use its services.

You can manage or delete cookies through your browser settings. Where available, you can also adjust your choices through our website’s cookie settings. Blocking certain cookies may affect website functionality.

Google also offers a Google Analytics opt-out browser add-on.

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Information Storage and Security

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Our website is hosted on Wix, and information submitted through the website may be stored in Wix systems and other services used to respond to requests and administer our programs.

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We use reasonable safeguards intended to protect personal information. However, no internet transmission or electronic storage method is completely secure.

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Service providers may process information in the United States or other countries where they operate.

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How Long We Keep Information

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We retain personal information for as long as reasonably needed to respond to requests, administer services and donations, maintain required records, and meet applicable legal obligations. Retention periods vary depending on the information and the reason it was collected.

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Your Choices and Requests

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You may contact us to request access to, correction of, or deletion of personal information you have provided. We will consider requests in accordance with applicable law and any recordkeeping obligations.

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You can choose not to submit information through website forms. If you prefer another way to request support, contact us to discuss available options.

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Links to Other Websites

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Our website may link to outside resources, service providers, and social media platforms. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

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Updates to This Policy

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We may update this policy as our website or practices change. The latest version will appear on this page with an updated date.

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Contact Us

For questions about this policy or requests concerning your personal information, contact:

Frontline Hope for First Responders
Email: bob@frontlinehope.org
Website: www.frontlinehope.org