1. Purpose of This Website
Our website provides information about Frontline Hope’s mission, programs, events, donation opportunities, and resources for first responders and their families. It also offers ways to contact us and request counseling or peer support.

2. Website Information Is Not Professional Advice
Content on this website is provided for general informational and educational purposes. It is not individualized medical, mental health, legal, or other professional advice, and it does not provide a diagnosis or treatment recommendation.
Do not disregard professional advice or delay seeking care because of something you have read on this website. Questions about your health or treatment should be discussed with a qualified healthcare professional.

3. Requests for Counseling and Peer Support
Submitting a form, sending an email, or browsing this website does not, by itself, establish a counselor-client, therapist-client, or other professional treatment relationship.
A support request does not guarantee an appointment, referral, eligibility, funding, or a particular response time. Available services depend on program requirements, provider availability, and individual circumstances.
Counseling and other professional services may require separate intake documents, informed consent, and agreements with the provider.
Peer support is distinct from professional mental health treatment and is not a substitute for evaluation or care from a licensed professional when needed.

4. Not an Emergency Service
This website, its forms, and its email addresses are not intended for emergencies and are not monitored continuously. Do not wait for a website response if you need immediate help.
If there is an immediate danger or medical emergency, contact emergency services or go to the nearest emergency department.

5. Privacy and Website Communications
Our Privacy Policy explains how information collected through this website is handled.
Please provide only the information needed for us to respond to your inquiry. Do not submit detailed medical records, payment card information, or sensitive information about other people through general contact forms.
Internet communications and website submissions cannot be guaranteed to be completely secure. Any confidentiality protections or limits that apply to counseling or peer support should be explained by the relevant provider or team before services begin.

6. Outside Resources and Links
Our website may include links to outside websites, organizations, providers, or resources for your convenience.
Unless expressly stated, including a link does not constitute an endorsement or guarantee of the resource, its content, or its services. We do not control outside websites and are not responsible for their availability, accuracy, accessibility, or privacy practices.

7. Donations
Online donations are processed through Wix’s payment services and associated payment processors. Their applicable terms and privacy practices also apply to payment transactions.
For questions about a donation, transaction error, or recurring contribution, contact bob@frontlinehope.org.
Any tax treatment of a donation depends on applicable law and your individual circumstances. Please consult a qualified tax professional with questions about deductibility.

8. Ownership and Use of Website Content
Unless otherwise noted, website text, graphics, logos, photographs, and other materials belong to Frontline Hope or are used with permission.
You may view, download, or print materials for personal, noncommercial informational use, provided you retain any ownership notices. Other uses require permission from the relevant rights holder, except where permitted by law.
Please do not use Frontline Hope’s name, logo, or website content in a way that suggests an unauthorized partnership or endorsement.

9. Acceptable Use
You agree not to use this website to:
Submit unlawful, threatening, abusive, fraudulent, or misleading material.
Impersonate another person or misrepresent your affiliation.
Attempt to access private information or restricted website systems.
Introduce malicious software or interfere with website operation.
Violate another person’s privacy or intellectual property rights.

10. Accuracy and Availability
We make reasonable efforts to keep website information useful and current. However, errors or omissions may occur, and programs, resources, events, and availability may change.
We do not guarantee that the website will always be available, uninterrupted, error-free, or free of harmful components. Please contact us to confirm information that is important to your decisions.

11. Limitation of Liability
To the extent permitted by applicable law, Frontline Hope is not liable for indirect, incidental, special, or consequential damages arising from use of, or inability to use, this website or reliance on its general informational content.
Nothing in these terms excludes liability that cannot legally be excluded or limits rights that cannot legally be waived. These website terms do not replace agreements or professional obligations governing actual counseling or other services.

12. Changes to These Terms
We may update these terms as our website and programs change. The current version will be posted on this page with an updated date. Changes apply prospectively from the date posted.

13. Governing Law
These terms are governed by the laws of the State of Ohio, subject to applicable federal law and any mandatory protections that apply to you.

14. Contact Us
For questions about these terms or the website, contact:
Frontline Hope for First Responders
Email: bob@frontlinehope.org
Website: www.frontlinehope.org